> ## Documentation Index
> Fetch the complete documentation index at: https://docs.taxibutler.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting the Taxi Butler ONE

> Learn how to troubleshoot the Taxi Butler ONE.

## How to restart the device

To restart the device, simply unplug the device on either end of the power cable and plug it back in again. The device will power on again automatically.

## How to reset the device

Resetting the Taxi Butler ONE can help with fixing network connection issues, refreshing the system, and applying new configurations.

<Steps>
  <Step title="Connect the device to power">
    Make sure that the device is connected to power at the top of the device and at the power outlet.
  </Step>

  <Step title="Press and hold the two buttons">
    Press and hold the "Book" and "Cancel" buttons simultaneously.
  </Step>

  <Step title="Disconnect the device from power">
    Disconnect your device from the power by unplugging the power cable at the top of the device. Maintain the buttons held whilst doing this.
  </Step>

  <Step title="Reconnect your device to power and release">
    Plug the power cable back into your device and release the two buttons. Your device will power on again.
  </Step>
</Steps>

## How to reload the configuration

Reloading the configuration on the Taxi Butler ONE can be done in the following ways:

* By [restarting](/fleets/one/troubleshooting#how-to-restart-the-device) or [resetting](/fleets/one/troubleshooting#how-to-reset-the-device) your device
* By placing a booking
* Or by simply waiting, the configuration will reload automatically every hour

## My device can't find a network connection or signal

When the Taxi Butler ONE can't find a network connection or signal, you can try:

* Moving the device around or moving it to a different place
* [Resetting the device](/fleets/one/troubleshooting)

## My device isn't working or seems faulty

When the Taxi Butler ONE isn't working or seems faulty, you can try:

* [Resetting the device](/fleets/one/troubleshooting)
* Using a different power cable

If you’re still experiencing issues, please [contact support](https://www.taxibutler.com/support/).