> ## Documentation Index
> Fetch the complete documentation index at: https://docs.taxibutler.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting the Taxi Butler PRO

> Learn how to troubleshoot the Taxi Butler PRO.

## How to reload the configuration

Reloading the configuration on the Taxi Butler PRO can be done in the following way:

1. Click on the menu icon in the top left of the screen
2. Then, click on "Reload configuration"

## The device is "BLOCKED"

Sometimes, the Taxi Butler PRO may display a "BLOCKED" message on-screen, this happens when the device is [blocked intentionally](/fleets/portal/venues/unlinking-a-device#blocking-a-device), or if the necessary configurations are not setup for the device.

To check if the necessary configurations are setup, head over the [Venues page](/fleets/portal/pages/venues) and search for the venue using the search bar or find it in the list of venues.

1. Click on the name of the venue you'd like to edit from the [Venues page](/fleets/portal/pages/venues)
2. Click on the "Edit" button at the top right of the page
3. Scroll down to the Taxi Butler PRO Options section
4. Ensure that the configuration for the Taxi Butler PRO is enabled by clicking on the dropdown next to "Enabled" and choose “Yes”

If you’re still experiencing issues, please [contact support](https://www.taxibutler.com/support/).

## The device is unresponsive

If your Taxi Butler PRO is unresponsive, you can try:

* [Resetting the device](/fleets/other/pro/troubleshooting)

If you’re still experiencing issues, please [contact support](https://www.taxibutler.com/support/).

## The device won't power on

If your Taxi Butler PRO won't power on, you can try:

* Ensuring it's properly plugged into power
* Using a different power cable
* Using a different power outlet

If you’re still experiencing issues, please [contact support](https://www.taxibutler.com/support/).

## My device can't find a network connection or signal

When the Taxi Butler PRO can't find a network connection or signal, you can try:

* [Connecting it to Wi-Fi](/fleets/other/pro/how-to) or trying a different network
* Moving the device around or moving it to a different place
* [Resetting the device](/fleets/other/pro/troubleshooting)

## My device isn't working or seems faulty

When the Taxi Butler PRO isn't working or seems faulty, you can try:

* [Resetting the device](/fleets/other/pro/troubleshooting)
* Using a different power cable

If you’re still experiencing issues, please [contact support](https://www.taxibutler.com/support/).