> ## Documentation Index
> Fetch the complete documentation index at: https://docs.taxibutler.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently asked questions

> Learn how to start accepting payments with Taxi Butler PAY.

<AccordionGroup>
  <Accordion title="Can I use Taxi Butler PAY without PLUS or KIOSK?">
    Taxi Butler PAY works in exclusively with the Taxi Butler PLUS or Taxi Butler KIOSK.
  </Accordion>

  <Accordion title="How quickly are payouts settled?">
    Payouts are processed daily. Funds typically take 2-3 days to clear into your bank account.
  </Accordion>

  <Accordion title="Can passengers still pay with cash if Taxi Butler PAY is enabled?">
    Yes. Enabling Taxi Butler PAY works in parallel if other payment types configured.
  </Accordion>

  <Accordion title="Why is the final charge higher than the pre-authorisation amount?">
    The pre-authorisation amount is provided based on the fare given to us by the transportation provider's dispatch system. Once the trip is complete, the final amount is calculated and charged — this may be higher if the fare changed due to distance, waiting time, tolls, or surcharges.
  </Accordion>

  <Accordion title="Why do I need to provide my company's terms and conditions?">
    Your terms and conditions are shown on the device so passengers can read and accept them before booking. This gives passengers clear visibility of the conditions that apply to their booking.
  </Accordion>

  <Accordion title="Who do I contact for pricing, onboarding, or support?">
    For commercial questions and onboarding, please get in touch with your account manager.

    For technical support, please [contact support](https://www.taxibutler.com/support/contact/?audience=fleet).
  </Accordion>
</AccordionGroup>