> ## Documentation Index
> Fetch the complete documentation index at: https://docs.taxibutler.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Learn how to troubleshoot issues and challenges with the PORTAL.

### I'm unable to log in to the PORTAL

If you're unable to log in to the PORTAL, please try the following solutions:

* Ensure your email address and password are correct
  * Double-check for any extra spaces and check that CAPS LOCKS is off
* Clear your browser cache and cookies
* Reset your password by clicking on "Forgot your password?"

If you're still unable to log in, please [contact support](https://www.taxibutler.com/support/).

### Some bookings are failing

Failed bookings can be caused by a variety of reasons. Here are the most common ones:

* **Incorrect configurations**: the device may not be configured correctly in the PORTAL. Double-check your [device configuration](/fleets/portal/venues/configuring-devices) and [venue settings](/fleets/portal/venues/adding-a-venue).
* **Service outages**: there may be a service outage with your dispatch system.
* **No internet connection**: sometimes, your device may lost connection to the internet and therefore create failed trips. Try resetting your device or moving it so it has a stronger connection.