> ## Documentation Index
> Fetch the complete documentation index at: https://docs.taxibutler.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Welcome 👋

> Guests and passengers use Taxi Butler’s technology to book taxis from venues like hotels, bars, and restaurants — either with the help of staff or with self-service devices. Access legal documents, frequently asked questions, or contact us about a booking.

<Info>
  You should contact the transportation provider directly for most of your questions. For questions about the Taxi Butler service or the service fee, you can [contact our support](https://www.taxibutler.com/support/).
</Info>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="How can I contact the transportation provider?">
    You can easily contact your transportation provider using the Mobile Booking Tracker. Just scan the QR code found on your printed ticket, on the screen, or in the SMS you received to track your taxi.

    1. Press on the menu icon in the top left of the page
    2. Then press on the `Transportation provider` T\&Cs menu item
    3. A page will open the transportation provider's contact information

    The Transportation Provider's terms & conditions that apply to your booking can also be found on this page.

    If you paid for the taxi on the device, you can also find the Transportation Provider's email address on the email receipt you received after your booking.
  </Accordion>

  <Accordion title="How can I access the legal documents for passengers?">
    You can easily find the legal documents that govern the use of our services to book taxi rides with transportation providers from venues [here](https://www.taxibutler.com/passengers/terms/).

    Please use the button on the top right of the page to navigate to the legal documents that apply in your region.
  </Accordion>

  <Accordion title="I have a question about the service fee">
    If you have a question about the service fee, please [contact our support](https://www.taxibutler.com/support/contact/?audience=passenger) directly.
  </Accordion>

  <Accordion title="I have a question about the Taxi Butler service">
    If you have a question about the Taxi Butler service or device, please [contact our support](https://www.taxibutler.com/support/contact/?audience=passenger) directly.
  </Accordion>

  <Accordion title="What should I do if I’ve left something in the taxi?">
    If you lost or forgot an item in your taxi, please contact the transportation provider, they will be able to assist you.
  </Accordion>

  <Accordion title="How do I report an issue or complaint about the driver?">
    To report an issue or complaint about the taxi service or driver, please contact the transportation provider, they will be able to assist you.
  </Accordion>

  <Accordion title="What happens if the taxi doesn’t arrive on time or doesn’t show up at all?">
    If your taxi is late or hasn’t arrived, please contact the transportation provider, they will be able to assist you.
  </Accordion>

  <Accordion title="What can I do if the driver took an unusual route or if I believe I was overcharged?">
    If you feel the route taken was unusual or the fare was incorrect, please contact the transportation provider, they will be able to assist you.
  </Accordion>
</AccordionGroup>

<CardGroup cols="1">
  <Card title="Legal documents" icon="file-contract" iconType="solid" href="https://www.taxibutler.com/terms">
    Access legal documents for passengers.
  </Card>
</CardGroup>