> ## Documentation Index
> Fetch the complete documentation index at: https://docs.taxibutler.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting the Taxi Butler KIOSK

> Learn how to troubleshoot the Taxi Butler KIOSK.

## How to restart the device

To restart the device, **press and hold on the power button** on the back of the device. After a few seconds, different power options will appear on-screen. Tap **Restart** to restart the device.

## How to reload the configuration

Reloading the configuration on the Taxi Butler KIOSK can be done in the following way:

1. Click on the menu icon in the top left of the screen

<Note>
  To open the menu on the Taxi Butler KIOSK, you must tap the top-left corner of the screen 5 times.
</Note>

2. Under the "Information" section, you can either click on "Device information" or "Connection information"
3. Scroll down to the bottom of the page if necessary and click on "Reload config"

## The device is unresponsive

If your Taxi Butler KIOSK is unresponsive, you can try:

* [Restarting the device](/properties/kiosk/troubleshooting)

If you’re still experiencing issues, please [contact support](https://www.taxibutler.com/support/).

## The device won't power on

If your Taxi Butler KIOSK won't power on, you can try:

* Ensuring it is plugged it into a power outlet
* Using a different power cable
* Using a different power outlet

If you’re still experiencing issues, please [contact support](https://www.taxibutler.com/support/).

## The printer isn't working

If your Taxi Butler KIOSK printer isn't working, you can try:

* Ensuring that the printer paper is correctly positioned
* Ensuring that the printer paper isn't jammed
* Ensuring that the printer has enough paper
* Changing the printer paper roll
* [Restarting the device](/properties/kiosk/troubleshooting)

If you’re still experiencing issues, please [contact support](https://www.taxibutler.com/support/).

## My device can't find a network connection or signal

When the Taxi Butler KIOSK can't find a network connection or signal, you can try:

* [Connecting it to Wi-Fi](/fleets/kiosk/how-to#how-to-connect-the-device-to-a-wi-fi-or-ethernet-network) or trying a different network
* Ensuring that the ethernet cable is properly connected into the port at the back of the device
* [Restarting the device](/properties/kiosk/troubleshooting)

## My device isn't working or seems faulty

When the Taxi Butler KIOSK isn't working or seems faulty, you can try:

* [Restarting the device](/properties/kiosk/troubleshooting)

If you’re still experiencing issues, please [contact support](https://www.taxibutler.com/support/).