> ## Documentation Index
> Fetch the complete documentation index at: https://docs.taxibutler.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting the Taxi Butler PLUS

> Learn how to troubleshoot the Taxi Butler PLUS.

## How to restart the device

To restart the device, **press and hold on the power button** on the left-hand side of the device. After a few seconds, different power options will appear on-screen. Tap **Restart** to restart the device.

## How to force restart the device

Force restarting the Taxi Butler PLUS can help with fixing network connection issues & minor glitches and bugs, and applying new configurations. Force restarting is also helpful when the touchsreen is unresponsive.

<Steps>
  <Step title="Press and hold the power button">
    Press and hold the power button on the left-hand side of the device.
  </Step>

  <Step title="Continue holding">
    After a few seconds, the screen will turn black. Continue holding the button until the Taxi Butler logo appears on-screen.
  </Step>
</Steps>

## How to reload the configuration

Reloading the configuration on the Taxi Butler PLUS can be done in the following way:

1. Click on the menu icon in the top left of the screen
2. Under the "Information" section, you can either click on "Device information" or "Connection information"
3. Scroll down to the bottom of the page if necessary and click on "Reload config"

## The device is "BLOCKED"

Sometimes, the Taxi Butler PLUS may display a "BLOCKED" message on-screen, this happens when the device is blocked intentionally by the transportation provider, or if the necessary configurations are not setup for the device.

To resolve this, please contact your transportation provider or [contact support](https://www.taxibutler.com/support/).

## My device is asking me for a code

In some cases, the device’s screen may lock itself after a period of inactivity. To unlock it, simply enter the code given to you by our team when prompted to do so and press on the “checkmark” button on they keyboard.

## The device is unresponsive

If your Taxi Butler PLUS is unresponsive, you can try:

* [Force restarting the device](/fleets/plus/troubleshooting)

If you’re still experiencing issues, please [contact support](https://www.taxibutler.com/support/).

## The device won't power on

If your Taxi Butler PLUS won't power on, you can try:

* Plugging it into a power outlet and letting it charge for at least 30 minutes
* Using a different USB-C cable
* Using a different power outlet

If you’re still experiencing issues, please [contact support](https://www.taxibutler.com/support/).

<Info>
  Before switching on your Taxi Butler PLUS for the first time, remove the battery cover on the back of the device, pull out the plastic tab, then put the cover back on.
</Info>

## The device isn't charging

If your Taxi Butler PLUS won't charge, you can try:

* Plugging it into a power outlet and letting it charge for at least 30 minutes before turning it on
* Ensuring the cable is properly plugged in at either end
* Using a different USB-C cable or power block
* Using a different power outlet

If you’re still experiencing issues, please [contact support](https://www.taxibutler.com/support/).

## The printer isn't working

If your Taxi Butler PLUS printer isn't working, you can try:

* Ensuring that the printer paper is correctly positioned
* Ensuring that the printer paper isn't jammed
* Ensuring that the printer has enough paper
* [Changing the printer paper roll](/properties/plus/how-to)
* [Force restarting the device](/properties/plus/troubleshooting)

If you’re still experiencing issues, please [contact support](https://www.taxibutler.com/support/).

## My device can't find a network connection or signal

When the Taxi Butler PLUS can't find a network connection or signal, you can try:

* [Connecting it to Wi-Fi](/properties/plus/how-to) or trying a different network
* Moving the device around or moving it to a different place
* [Force restarting the device](/properties/plus/troubleshooting)

## My device isn't working or seems faulty

When the Taxi Butler PLUS isn't working or seems faulty, you can try:

* [Force restarting the device](/properties/plus/troubleshooting)
* Using a different USB-C cable

If you’re still experiencing issues, please [contact support](https://www.taxibutler.com/support/).